Privacy Policy

We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a specific consumer or device (“Personal Data”). We collect this information through three primary channels:

We use the collected data for explicit, legitimate business purposes, including:

• Providing and maintaining the Service: To verify your clinical credentials, authenticate your login sessions, and maintain platform stability.
• Improving the platform architecture: To diagnose technical bugs, optimize user interface navigation, and refine automated data-processing pipelines.
• Security and fraud prevention: To monitor for unauthorized access, safeguard against data breaches, and enforce our terms of service.
• Customer support: To respond to your direct inquiries and resolve system mapping issues.
• Communications: To send you essential system alerts, product updates, and administrative notifications. You may opt out of promotional communications at any time.

We do not sell, rent, or trade your Personal Data to third parties. We only share information in the following limited circumstances:

• With secure infrastructure providers: We utilize highly secure, enterprise-grade third-party processors (such as Google Cloud Platform and Stripe Inc.) to host our data infrastructure and process subscription payments under strict data protection terms.
• Compliance with law: We may disclose information if required to do so by law, court order, or a valid government subpoena.
• Business transfers: If our company undergoes a merger, acquisition, or sale of assets, your corporate user data may be transferred as part of that business transaction.

To protect the privacy of sensitive clinical workflows, our platform implements a strict Zero-Retention Data Guarantee for raw multimedia files:

• Audio & video processing: Any audio recordings captured for ambient voice documentation or images taken for medication verification are processed completely in memory.
• No model training: Once the relevant administrative and text data is extracted, the raw audio and image files are immediately and permanently purged from our active systems. No user data or clinical text is ever utilized to train foundational or global AI models.

We implement robust administrative, physical, and technical safeguards designed to protect your data. All connections to our platform are encrypted in transit using Transport Layer Security (TLS 1.2+) and all stored enterprise data is protected using Advanced Encryption Standard (AES-256) at rest.

While we utilize industry-leading security practices, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your geographical location and state of residency, you may have specific rights regarding your personal information. These rights generally include:

• The right to access: You may request copies of the personal information we hold about you.
• The right to correction: You may request that we update or correct any inaccurate or incomplete information.
• The right to deletion: You may request that we erase your personal account data, subject to certain legal obligations or enterprise retention requirements.

To exercise any of these rights, please submit a formal request via email to our data privacy team at admin@petaflow.ai.

We reserve the right to update or modify this Privacy Policy at any time to reflect updates to our platform, changes in industry standards, or shifting legal requirements. We will notify you of any material changes by updating the “Last updated” date at the top of this policy or via direct email notification. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or legal inquiries regarding this Privacy Policy or our data handling practices, please contact us at:

Petaflow AI LLC

Tampa, Florida

Email: admin@petaflow.ai

Website: petaflowai.com